REEGLE TECHNOLOGY is always prepared to rectify any mistakes we make with minimum cost to our customers.
Standard product may be returned for a full product refund within 30 days of purchase when it is unopened, in its’ original packaging. A Return to Stock Authorization (RTS) must be obtained from our Customer Service Department prior to shipment.
Freight charged on invoices is nonrefundable. REEGLE TECHNOLOGY will not accept return of product freight COD.
A Return to Stock Authorization (RTS) must be obtained from our Customer Service Department prior to shipment. Freight charged on invoices is nonrefundable. Should the wrong product be delivered in error, contact the Customer Service Department to arrange for replacement.
Once our Customer Service Department confirms that the item shipped did not match the original purchase order, REEGLE TECHNOLOGY will arrange for pickup of the item by the freight carrier of our choice. REEGLE TECHNOLOGY will credit the customer for the incorrect shipment and replace it with the correct product as soon as possible.
The customer will receive a new invoice associated with the correct shipment.
Refunds will NOT be given for product returned to the factory with excessive damage and abuse. Our Technical Service Department will contact the customer by fax acknowledging the problem and give them option to receive the item back in as is condition, or to have it repaired at their expense.
Customers must provide written authorization for the repair within 48 hours of this contact, or the item will be returned to them as is and billed for the associated freight charges. Authorized repairs will be billed to the customer accordingly for all parts and labor.